Website Privacy Notice

We take the privacy of those who visit this website seriously and we
aim to be transparent about our processing of personal information. This
page explains what information we collect about you, and what we do
with it, as well as giving you additional information to help you
exercise your rights.

General website information
If you use this
website, we will make a record of the information your web browser sends
to us, typically identifying the type of browser you are using, and
your IP address. We record this information in order to understand the
ways in which people use our website; to detect bugs; and hostile
access. We routinely delete our web server logs after 14 days unless we
discover an anomaly (for example a security violation) in which case we
will use the information for as long as necessary to investigate and
deal with it.

We share this information only with our website hosting service
Microsoft Azure, who are under an obligation not to use your information
for any other purpose.


A “cookie” is a small data file stored by your browser at our
request. This website uses necessary cookies to enable our website to
work. We’d also like to use optional analytics cookies, for example to
recognise your web browser, tell us how and when you visit our site,
analyse trends and improve our website. We won’t set optional cookies
unless you enable them.

For more information about our use of cookies, please see our Cookie Policy.

Social Sharing buttons

On some pages of the site you will see ‘social buttons’. These enable
users to share or bookmark the web pages on other services such as
Facebook, Twitter and Google. These sites often collect information
about what you do once you click on their button. You should check the
respective policies of each of these sites to see more about how they
use your information and to find out how to opt out, or delete, such

Emails and contact details
We process contact and related information about you if you are a:

  • Business contacts, in which case we process your name, email address
    and company name for the purpose of sending out marketing information
    and details of product launches.
  • Client contacts, in which case we process your name, address,
    company name and (if we have been supplied it) telephone number for the
    purpose of delivering our service to the client, for example by
    informing you of system outages and maintenance information.
  • Anyone else who contacts us, in which case we process your email
    address and any other information you share with us, together with any
    information we link to it, in order to respond to you and deal with
    whatever matter you have contacted us about.

Unless we are in direct correspondence with you – for example because
you have asked us specific questions about our products or services –
in addition to the purposes listed above, we will only use your email
and other contact information for the following purposes:

  • Promotional emails, for example:
    • Product updates and key milestones
    • Our presence at events & conferences (e.g. poster presentations, talks, booths, webinars, symposia etc.)
    • Our publications (e.g. journal papers, conference proceedings, magazine spreads etc.)
  • News and press releases
  • Outbound newsletters
  • Survey invitations

You may unsubscribe from our mailing lists at any time and any
promotional email we send you will contain an option to enable you to

We do not share any of the above information with any third party except for:

  • Our professional advisors (who are under professional duties of
    confidence), for example in the case of your contacting us about a legal
  • Third party data processors, for example to automate our handling of
    mailing lists. Any use we make of data processors will require them
    only to act only on our instructions concerning your personal data.

Lawful basis
It is lawful for us, under the
General Data Protection Regulation (GDPR), to process the information
described in this notice because we have a

  • Legitimate interest in operating a website and using the information we collect for these purposes.
  • Where you have signed up to a mailing list, we have a legitimate
    interest in emailing you so long as you do not object to our doing so.

We do not believe the way in which we are processing them is likely to cause you any harm.

We carry out some of our business
through several subsidiary companies and, as part of that business, we
may share your personal information with them. For the purposes of our
privacy policy, they do not count as “third parties”.

Our subsidiaries will deal with your personal information strictly in accordance with this privacy notice.

Transfer of data outside Europe
We may share any
of the information described on this page with our US affiliate Design
Works Studios LLC. If we do so, we will ensure that our affiliate signs
an agreement including model clauses approved by the European Commission
which ensure that they are required to treat your data with the same
respect as they would be required to do so if they were based in the UK.

In addition, website information is processed on our behalf by our
hosting provider (Microsoft Azure) which is also based outside Europe.
Microsoft Azure has agreed that any transfer of data to it, or onward
transfer elsewhere will be subject either to model clauses (see above)
or will rely on the rules binding on Microsoft Azure as part of its
membership of the US-EU Privacy Shield. For more information see
Microsoft Azure’s data processing agreement with us.

Your rights
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

  • access to your personal information
  • require us to correct any mistakes in your information which we hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have
    provided to us, in a structured, commonly used and machine-readable
    format and have the right to transmit those data to a third party in
    certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce
    legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • email, call or write to us
  • let us have enough information to identify you e.g. when you
    accessed the website and from what location or your name and email
    address if you are one of our existing contacts

If you would like to unsubscribe from any newsletter or commercial or
marketing email, we may send you, you can also click on the
‘unsubscribe’ button at the bottom of the email. It may take up to seven
days for this to take place.

The General Data Protection Regulation also
gives you right to lodge a complaint with a supervisory authority, in
particular in the European Union (or European Economic Area) state where
you work, normally live or where any alleged infringement of data
protection laws occurred. The supervisory authority in the UK is the
Information Commissioner who may be contacted at or telephone: 0303 123 1113